Massachusetts Jobs

Description:

Top Must Haves:

1. Team Lead/Supervisor experience

2. Competitive Edge

3. Flexibility in schedule (10 hours of availability to be scheduled)

4. Someone with positive attitude

5. Good tenure*

6. Near perfect Attendance needed

Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.

Tues-Sat 2nd shift ( between 2pm-11) and Sunday-Thursday ( between 2pm-11pm). Must have call center lead/supervisory experience.

eLooking for some strong candidates who can commit to 2nd shift. They must be able to train 2 weeks FT first shift. Onsite position. Our 2nd shift does handle more of the urgent type of phone calls, so candidate that have medical typically pick up quicker and are more comfortable on this shift.This is a lead position on the 2nd shift and will require working every Sunday. We are looking for someone with previous supervisory/lead experience. They will take calls just like a rep would, but with some additional responsibilities.

Assist in overseeing 2nd shift activities and call center representatives to ensure compliance with all call center operating procedures and policies. Responsible for monitoring the team’s daily shift performance and managing break times. Answers a wide range of calls and helps with administrative functions as needed. Act as role model to other Customer Service Representatives.

• Oversee and document medical and non-medical emergency call activations to ensure information is transmitted in an expedient and accurate matter.

• Help conduct service observations and identify performance gaps; escalate training leads to help manager. Train or coach new customer service reps as needed.

• Help document potential disciplinary issues; escalate to supervisor for follow-up.

• Interacts with callers via telephone, email, or correspondence in response to inquiries about products and services.

• Provide input to the call center management team regarding workload volume and staffing needs to meet departmental targets.

Skills:

Customer service, Call center, Data entry, Inbound call, Call center management, Call center operations, medical terminology, Customer support, Health care, Customer service call center, Insurance, switchboard operation

Top Skills Details:

Customer service,Call center,Data entry,Inbound call,Call center management,Call center operations,medical terminology

Additional Skills & Qualifications:

Reliable- On time

Good Call quality

Courteous

Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.