Massachusetts Jobs

Our client is hiring for...

Call Center Representative (2nd Shift and Overnight shift)

Description:

• Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics

• Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact

• KPI's: 85% of calls within 30 seconds

Available Shifts:

• Overnight-Tuesday-Saturday 10pm-8am – Must be able to train 2 weeks onsite between 10am-7pm

• Second Shift – between 2pm-11pm-requires working every Saturday

• Second Shift – between 2pm-11pm – requires working every Sunday

• Swing Shift 1 opening – Between 10am-9pm-Requires working every Sunday-Will have Saturday and another day off ( may not be together)

Training is typically 10:30am -6:30 /7pm

No Free Parking- they encourage people not to drive

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.