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Delaware North Business Solutions Analyst in Boston, Massachusetts

The Opportunity

Delaware North Boston Holdings is seeking a Business Solutions Analyst to join our Business Solutions team in Boston, Massachusetts. The Business Solutions team enables our organization to leverage data in every facet of the business, from operational needs to strategic planning.

In this position, you'll provide the solution to how our stakeholders will access and act upon data. The ideal candidate for this position will have CRM application, ESP, and BI reporting and data visualization experience with attention to detail, an analytic mindset, and strong communication skills.


  • Lead our MDM and ETL processes utilizing knowledge of relational databases, data modeling, SQL, and integration development

  • Consult with departments supporting their BI needs ranging from data visualizations in Tableau to data collection via mobile/web forms and

  • Guide projects from documentation of requirements through design, user testing, and delivery

  • Manage our customer data warehouse, data marts, and their ETL processes; oversee the implementation of new data sources, manage structural changes, identify efficiencies

  • Implement and educate stakeholders on data governance policies and best practices

  • Develop ad hoc analysis/data mining tasks and reporting as needed

  • Partner closely with internal teams including Digital Marketing, Business Intelligence, and Salesforce Administrator to develop the data pipelines/integrations needed for multi-channel digital campaigns, CRM, and data marts designed for data analysis (data mining, predictive modeling)

  • Support digital marketing efforts to deliver highly targeted, personalized, multi-channel contact strategies, ensuring design and functionality of our marketing automation and data integrations


  • Bachelor’s degree or higher in Computer Science, Management Information Systems, or related technical field

  • 2+ years working experience in a highly technical data-focused role developing and maintaining data pipelines, data warehouses, data marts, and BI implementations

  • Demonstrated understanding of ETL processes and relational databases in both normalized and de-normalized models

  • Ability to write complex SQL queries in support of ETL processes or BI reporting

  • Experience with a BI reporting and data visualization tool; e.g. Tableau

  • Experience with an ESP; e.g. Salesforce Marketing Cloud

  • Experience with a CRM application; Salesforce preferred

  • Data integration development leveraging RESTful services preferred

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.