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TD Bank Business Process Manager II (Remote) in Boston, Massachusetts


Job Title:

Business Process Manager II (Remote)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

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Department Overview:

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.


US TD Footprint

Job Requirements:

Bachelors degree

7+ years bank operations experience

Strong PC skills including but not limited to Microsoft Suite software

Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise

Skilled in research, analysis, problem solving, metrics and reporting

Ability to identify process gaps and weaknesses

Strong interpersonal and influence skills to enable change without direct control

Ability to prepare and present findings and recommendations in a methodical manner

Skilled in time management and driving tasks to completion

Strong verbal and written communication skills

Demonstrates leadership skills

Ability to consult on the largest and most complex projects



Job Description:

Facilitates the documentation of all processes and controls

Serves as the subject matter expert on all of the units functions and processes

Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy

Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes

Challenges existing processes and makes change recommendations as necessary

Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion

Ensures alignment with customer expectations to deliver a WOW! experience

Partners with unit managers to provide support as needed

Manages the technology change control process as needed

Works on, and occasionally lead, special projects as needed

Responsible for 3 6 processes of medium to high complexity

Understands and contribute to the achievement of business strategy, goals and objectives

Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business

Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.

Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes

Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines

Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes

Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable

Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)

Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate

Participates as a member of the team in executing assigned deliverables within specified parameters

Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities

Supports the project team and the business by continuously developing knowledge in own area

Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint


Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

Work Location:

4140 Church Road

Business Line:


Job Category - Primary:

Process Improvement and Transformation

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New Jersey

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Mount Laurel

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Job Family:

Business Process Management

Time Type:

Full Time

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Rhode Island

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District of Columbia

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Pay Range:

$83,720 - $136,240 annually

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.