Massachusetts Jobs

Job Requisition ID #

25WD84737

Position Overview

We’re looking for a passionate and driven Business Intelligence Analyst to join our Customer Experience (CX) Analytics team. You will report into the Senior Manager of Business Analytics and partner with Product Managers across our Digital Experience & Customer Empowerment (DXC) organization to provide unbiased and actionable insights to help improve our digital customer experience. You will set and track KPIs across various projects to monitor success and help drive operational efficiency. You will play a significant role in fostering a customer-focused and data-driven culture through meaningful research and analysis of our customer's experience across the digital lifecycle.

This is primarily a Hybrid role based in San Francisco or Boston.

Responsibilities

• Perform deep dive analyses to understand trends, anomalies, and insights that will highlight customer pain points and help drive operational improvements

• Translate business objectives into functional data requirements and balance them with technical feasibility

• Craft data stories through presentations, written summaries, and data visualizations that provide actionable and unbiased customer intelligence

• Independently build and manage relationships with key stakeholders, including Senior Manager/Director level

• Proactively manage and set stakeholder expectations on project roadmaps, resourcing, timelines and deliverables

• Collaborate with stakeholders on the development of insight-driven tools & dashboards and provide ongoing support regarding functionality and data-integrity

Minimum Requirements

• Bachelor's degree in a quantitative field (e.g. Economics, Statistics, Mathematics, Analytics or related)

• 3+ years in a business analytics role

• Advanced knowledge of SQL or other programming languages

• Experience with data visualization tools such as Power BI

• Advanced experience with Microsoft Excel (pivot tables, advanced modeling, creating visualizations)

• Experience with web analytics tools such as Adobe Analytics

Preferred Requirements

• Experience with scripting/statistical languages such as R, Python or equivalent

• Experience setting up automated reporting pipeline and ETL process

• Experience working cross-functionally with UX/UI designers, researchers, or product managers and consolidating qualitative and quantitative insights

• Passionate and data-curious with ability to identify pain points and tell cohesive data stories to identify pain points and recommend improvements

• Eagerness to take on new challenges, learn new skills and think creatively

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $87,400 and $150,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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