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The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

Welcoming guests and assisting them into the Salon. Responsible for performing hair spa services in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization.

Responsibilities

• Provide the very highest quality in terms of service and professional concept.• Educate guest regarding home maintenance and the benefits of additional services.• Begin and end hair services at the published time and ensure correct procedures of all services are being followed at all times.• Ensure all equipment, products and linens etc are fully stocked on a day to day basis at your work station.• Maintain acceptable level of cleanliness of equipment and work stations as required by state law and licensing.• Responsible for setting up your service area according to procedures, and disposing of laundry on a timely basis.• Relay with confidence product and service benefits to clients.• Participate in all coaching, salon and company meetings as & when required.• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.• Attend all required department trainings and meetings.• Perform any other duties required by management.

Qualifications

• Required state license and certification.• 2 years’ experience and training in similar position in the hotel/resort/guest service industry.• Ability to stand for several hours.• Must be extremely customer focused.• Must have a flexible schedule including evenings, weekends, and holidays.• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.• Must have the ability to report to work on time and when scheduled.• Must have the ability to stand and/or walk for extended periods of time.• Must meet standards of appearance and maintain a high level of personal hygiene at all time.• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

ENVIRONMENT & PHYSICAL REQUIREMENTS:• Interior of the hotel and spa with exposure to extreme temperature.• The ability to stand/walk for extended periods of time.• The ability to bend, reach and lift and carry up to 20 lbs.• Exposure to hazardous cleaning chemicals.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-MA-Boston

Posted Date1 month ago(11/26/2024 3:50 PM)

Requisition ID 2024-116753

of Openings 2

Category (Portal Searching) Spa