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Boston Health Care for the Homeless Program Bilingual (Spanish/English) Care Coordinator in Boston, Massachusetts

Job Summary:

Work should be fulfilling. Inspiring. That is what you?ll find when you join Boston Health Care for the Homeless Program (BHCHP). Our staff work in more than 60 locations caring for our community?s most vulnerable?and most resilient?citizens. We serve over 12,000 men, women, and children experiencing homelessness each year. Our mission is to ensure that every one of them has access to the highest quality health care.

In keeping with our mission, we are seeking a talented and compassionate Bilingual Care Coordinator (Case Manager) to work with our team of exceptional, multidisciplinary to practice and maintain high-quality standards of patient care. You will find challenging and satisfying work alongside colleagues who share your drive and your compassion.


In your daily practice, you will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs. This work is a part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners. As the BH CP Care Coordinator, you will work as part of an interdisciplinary BH CP team and take responsibility for coordinating the care for up to 50 enrollees. You will work closely with nurse care managers and will be responsible for engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person-Centered Care Plan. This Care Coordinator will work with a panel of patients on our HIV team and regularly collaborates with this team at BHCHP.


  • Bilingual in English and Spanish is required

  • Experience in case management or human services is preferred, but not required

  • Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in-person

  • Efficient, organized, detail-oriented, and able to complete tasks in a time-sensitive manner

  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care

  • Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and/or populations with mental illness and substance use disorders.

  • Computer skills: Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches.

Does this amazing opportunity interest you? Then we'd love to hear from you.

An Equal Opportunity Employer.