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Eliot Community Human Services BH CP Care Manager Remote Work Flexibility in Boston, Massachusetts


Eliot’s Behavioral Health Division provides an integrated and comprehensive network of services to adults with psychiatric disabilities that are evidence based, provide rehabilitation and hope to those in services. Eliot's Behavioral Health Community Partner (BHCP) program is an innovative Care Management approach for MassHealth members with complex medical, behavioral health and social needs who are part of the new Accountable Care Organization (ACO) redesign within Massachusetts.

Eliot is seeking a Care Coordinator to provide primary coordination of service delivery specific to the needs and preferences to its BHCP enrollees. The Care Coordinator will work with a multidisciplinary team to provide person-centered Comprehensive Assessments and Treatment Planning. In this role, you will develop relationships with enrollees, their PCP and Care Team. Eliot is seeking a highly motivated and organized individual to manage a caseload of 80 to 100 enrollees. Provide independent care management and active connection to all services and community supports available to each enrollee.


  • Promote hope and empowerment through meetings and support with individuals.

  • Empower individuals to exercise autonomy in all aspects of their life. Assist enrollees with identifying choices and developing skills in self advocacy.

  • Provide side by side interventions to enrollees that focus on problem solving, skills training, modeling behavior, optimism and encouragement.

  • Assist the team and enrollees in providing on-going assessment of symptoms and responses to Care Team interventions.

  • Participate in the development of Assessments and Treatment Plans for each engaged enrollee.

  • Ensure that treatment goals are culturally competent, strength based, realistic, attainable and promote recovery focused on an enrollee’s goals for wellness.

  • Engage each enrollee in their treatment planning process and their preferences are embraced, collaborated with the enrollee’s PCP, and shared with the enrollee’s Care Team.

  • Maintain all documentation related to assessments, treatment plans, enrollee contacts, collateral contacts and any other documentation necessary.

Schedule: Monday- Friday 9am-5pm

Bilingual candidates preferred and eligible to receive a 6% differential if fluent.

*Eliot mandates COVID-19 vaccinations for employees, please discuss the requirements with the hiring manager during the interview process.




  • Computer Software Skills: Intermediate

  • Communication Skills: Intermediate

  • Administrative Tasks: Intermediate



  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



  • Bachelors or better in Social Work

Licenses & Certifications





  • 3 years: Working with adults with serious and persistent mental illnesses