Job Information
Wayfair B2B Program Lead (Wayfair Physical Retail) in Boston, Massachusetts
<p><strong>B2B Program Lead, Physical Retail</strong></p>
<p><em><strong>Wayfair + Specialty Retail Brands</strong></em></p>
<p><em>The candidate for this role will sit in our Boston, MA office and will be expected to travel occasionally to all physical retail stores within our portfolio (10% travel expected per year). </em></p>
<p>Wayfair’s Physical Retail team is seeking a Manager to lead the B2B experience for all Physical Retail stores across Wayfair, AllModern, Birch Lane, Joss & Main, and Perigold. This role is uniquely positioned to directly influence the newly created physical retail experience and help drive Wayfair’s long term omnichannel strategy for B2B customers. The B2B Program Lead will report into the Head of CX, Salesfloor, and PMO within the Physical Retail organization. </p>
<p>The B2B Manager, Physical Retail will be responsible for leading, developing, and measuring the B2B experience in our physical retail stores across all brands. They will assess the current B2B offering in our stores to identify our biggest opportunities and create a roadmap to address those opportunities in collaboration with cross-functional partners.</p>
<p>A successful candidate is able to work effectively within a lot of white space, rolling up their sleeves to identify the biggest opportunities based on internal and external data (i.e. competitors) and then create goals and measure success against those opportunities. This person must be able to collaborate across several cross-functional teams (GMs, tech and product teams, to solve for the retail program within the broader B2B ecosystem. </p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Manage the end-to-end B2B program within physical retail stores (overseeing training content, sales tools, customer flows, in-store expertise/on-site training, etc.)</li>
<li>Assess Wayfair’s broad set of business & technology capabilities to understand where we have an opportunity to win in the space, and where further capability development is required</li>
<li>Work closely with cross-functional teams to understand pain points and gaps in the current offering and workflow(s)</li>
<li>Create & implement a measurement framework for assessing key in-store B2B performance indicators </li>
<li>Develop feedback loop(s) in stores to continuously identify gaps or opportunities to improve the B2B store experience</li>
<li>Regularly identify and prioritize areas of opportunity to drive revenue and a strong customer experience</li>
<li>Secure buy-in from cross-functional teams as needed to deliver OKRs</li>
</ul>
<p><strong>Skills & Experience:</strong></p>
<ul>
<li>3+ years of experience in retail customer experience</li>
<li>Track record of delivering results across cross-functional teams </li>
<li>Strong project management skills - ability to simultaneously push forward multiple initiatives in partnership with a large number of cross-functional teams</li>
<li>Ability to build strategies that drive business results and deliver against those strategies to drive measurable value</li>
<li>Excellent communication and problem solving skills</li>
<li>Strong business acumen – ability to understand how various parts of the business interact, and can identify and approach problems from a customer perspective</li>
<li>Demonstrated success influencing senior level stakeholders on strategic direction based on recommendations backed by data-driven insights</li>
</ul><div class="content-conclusion"><p><strong data-stringify-type="bold">About Wayfair Inc.</strong></p>
<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>
<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>Your personal data is processed in accordance with our Candidate Privacy Notice (<a class="c-link" href="https://www.wayfair.com/careers/privacy" target="blank" data-stringify-link="https://www.wayfair.com/careers/privacy" data-sk="tooltipparent">https://www.wayfair.com/careers/privacy</a>). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at <a class="c-link" href="mailto:dataprotectionofficer@wayfair.com" target="blank" data-stringify-link="mailto:dataprotectionofficer@wayfair.com" data-sk="tooltipparent">dataprotectionofficer@wayfair.com</a>.</p></div>