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Manulife AVP, Global Benefits and Wellness in Boston, Massachusetts

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The opportunity

The AVP, Global Benefits & Wellness is accountable for the strategy and management of all of Manulife’s health and wellness programs globally in line with the organization’s strategic objectives. This includes strategy, policy setting, plan design, administration, governance, compliance, communications, and financial management.


  • Provide strategic vision for global benefits and wellness policies and programs designed to attract, retain, and engage colleagues and prepare for future workforce trends.

  • Lead a team of benefits and wellness professionals responsible for all aspects of benefit programs in the U.S. and Canada, including plan design, vendor management, contracting, communication, budget process, reporting and filings, rate setting, reserves, funding, etc. Provide experienced advice to other geographies on plan design and administration.

  • Continuously evaluate program efficiency, proactively assess risks and make recommendations for improvements based on industry trends and best practices. Develop innovative solutions ensuring programs provide value to every employee of Manulife.

  • Develop communication strategies, education and resources to build employees awareness and appreciation of benefits and wellness programs.

  • Globally maintain the highest levels of governance and compliance. Own the annual reporting on benefits plan governance to the Board.

  • Maintain an environment of performance excellence and pro-active enhancements where process breakdowns and errors are viewed as opportunities to improve. Mentor, coach and guide the team to maintain high engagement.

How will you create impact?

This important HR leadership role reports to the Head of Global Pensions and Benefits and is responsible for a team of 10 to 15 professionals located in the U.S. and Canada. While guiding the benefits and wellness strategy globally, you will be able to influence Manulife's employee value proposition and people's health globally. Your creative ideas will contribute to build programs that can appeal to all of our employees and their family.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

  • You thrive in teams and enjoy getting things done together.

  • You take ownership and build solutions, focusing on what matters.

  • You do what is right, work with integrity and speak up.

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • 12+ years of progressive leadership experience in US/Canadian benefits and wellness strategy, administration, financial management, governance, compliance and litigation. Experience with international benefits environment is an added asset.

  • Ability to develop credible business cases for changes, supported by data analytics skills and financial competence.

  • Excellent communication and presentation skills with particular emphasis on communication with senior leadership.

  • Creative mentality, ability to think in an unexpected way.

  • Proven consulting, influencing and collaborative skills, with the ability to achieve results through others.

  • Consistent track record to guide a team in running large projects and exercise judgment in evaluating and prioritizing challenging business issues.

  • Experience working with actuarial, legal counsel, and consultants and negotiating with and managing vendors.

  • Experience working with a globally distributed team across multiple geographies and time zones.

  • Flexibility to work a minimum of three days per week in a Manulife office (onsite).

What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first cultureWe lead with our Values every day and bring them to life together.

  • Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

  • Continuous innovationWe invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

  • Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$148,400.00 USD - $275,500.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company: John Hancock Life Insurance Company (U.S.A.)