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Cengage Group Associate Virtualization Engineer in Boston, Massachusetts

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see . The Associate Virtualization Engineer assists the Virtualization Solutions Lead in the execution of the strategic direction for the tower within the GTS organization. This role will take direction from the Virtualization Lead and Infrastructure Architect and work with our technology partners to deploy, monitor, maintain, and optimize virtualized environments. This role works closely with other GTS towers to ensure functionality, scalability and reliability of deployed solutions. The Associate Virtualization Engineer is responsible for documenting and assisting in building complex virtualization solutions including server, storage, and network. The position will also capture requirements and assist in the testing of system solutions in a simulated production environment, debugging, and monitoring systems for function and efficiency. The applicant will learn various facets of virtualization, networking, server, and storage management, and will execute the directives of the Virtualization Lead and provide guidance to outsourced business partners to ensure strategic goals are met. The Associate Virtualization Engineer will supervise the virtualized desktop environments and assist in capacity planning. Responsibilities include helping to transform the tower into a service-based group that adapts to the evolving needs of agile teams and projects. This role ensures timely delivery of infrastructure and collaborates with other towers to ensure compliance with service level agreements. This position utilizes proven interpersonal skills, a collaborative nature, and awareness of self and others to increase success in the position. Essential Duties & Responsibilities: 1. Virtualization Technical Team Member - This team performs the design, technical implementation, administration, and support of the virtual environment. + Ensure the team is following guidelines set forth by the Virtualization Lead and other Cengage leads. + Provide direction to IT outsourced partners + Work with the team member to further define and enhance the technical infrastructure + Ensure that the virtualization team is meeting the tactical and strategic SLAs defined in support of Cengage + Assist the team in troubleshooting issues, installing new hardware, and setting up new virtual environments + Collect and report on metrics that reflect the performance of GTS systems and infrastructure and support our SLAs and goals for availability and performance 2. Virtualization Infrastructure planning and deployment + Assists the tower lead to gather requirements for new infrastructure + Gathers requirements from the business and assists Cengage’s outsourcing partners in implementing these requirements + Work to understand Cengage’s business cycles and capacity needs and assist the lead in future planning 3. Virtual Desktop Environment Management + Work closely with desktop support to ensure infrastructure requirements for the virtual desktop environment are being met + Works with the Virtualization Lead to evaluate new technologies around VDI and plan for implementation + Works with the Virtualization Solutions Lead to ensure we have the proper capacity and the VDI environment is running efficiently Knowledge/Skills/Experience: Basic (Required) + Have a basic understanding of VMWare ESXi and other virtualization technologies (version 5.5 or above) including the basic principles of automation and deployment of systems in VMWare + Working understanding of Intel-based computer systems + Understanding of computer networking + Strong communication and people skills, both written and verbal Preferred + Experience working with IT outsourcing partners + Experience with a variety of hypervisors + Experience working with Virtualized Desktop Infrastructure and management products + Understanding of principles of Infrastructure as a Service (IaaS) and Software-Defined Infrastructure (SDI). + Experience with Windows and Linux OS’s + Understanding of the public cloud space, including AWS and Azure + Experience in any role that is part of an agile development environment or team Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen ( and Equal Employment Opportunity is the Law notice ( by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917. If you are a Colorado state or New York City resident, please email to receive compensation information for this role. Please be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.