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Guidehouse Associate Director - Technical Payment Automation in Boston, Massachusetts


Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.


The Payment Automation Technical Associate Director serves as the primary technical liaison between clients and India Operations with a focus on client technical customizations and new project implementations. The Technical Associate Director will track the client customizations and new implementations to ensure that the India development team and the Payment Automation team are properly supported. The Associate Director will possess both technical and business acumen to recommend, engage and manage their client’s strategic initiatives. The Technical Associate Director will perform any and all job-related duties as assigned.

This position will be responsible for the proactive oversight of the client facing payment automation solution process and maintain a successful client relationship and client strategies. In addition, this position will develop a deep understanding of the client’s goals. This position will proactively identify opportunities for the payment automation process improvement initiatives. Both the India Operations and the Payment Automation Account Management team will rely on this resource for communicating and facilitating the most technical aspects of the payment automation process.

Essential Job Functions:

  • Provide direct interface between US based Clients and India Operations service delivery team on technical customizations, application maintenance and implementations.

  • Report and resolve technical Client issues working in collaboration with the India Operations and Payment Automation Account Management Team.

  • The ability to capture client objectives and hurdles and communicate with them effectively both orally and in writing.

  • Capable of articulating the payment automation solution and concept to multiple audiences from entry level operations to client and internal senior executives.

  • Excellent verbal and written communication skills with an intimate understanding of all aspects of treasury management and healthcare payment automation solutions. Be polite, diplomatic, and friendly with clients.

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking

  • Ability to successfully prioritize and manage numerous tasks simultaneously

  • Excellent strategic planning, management, and implementation skills

  • Be polite, diplomatic, and friendly with clients.

  • Work towards revenue growth through utmost client satisfaction, especially of top customers.

  • Identify new opportunities for high value customers.

  • Be able to prioritize and multitask.

  • Work towards revenue growth through utmost client satisfaction, especially of top customers. Identify new opportunities for high value customers.

    Duties and Responsibilities:

  • Manage the technical aspect Banking and Healthcare Organization relationships

  • Serve as a resource for all technical aspects for client and prospect demonstrations

  • Ensure, track and troubleshoot a set of daily issues and remittance production tasks.

  • Ensure, track and troubleshoot the File transfer / SFTP setup and maintenance coordination.

  • Ensure, trouble shoot and resolve the Input & Output file issues.

  • Present live demonstrations to second level clients of Guidehouse clients with the Guidehouse proprietary technologies.

  • Serve as the technical resource to clients, account management and an additional resource for the India PMG team.

  • Contribute to weekly and monthly client meeting covering operations, technology, production data and analysis.

  • Evaluate and assist in monthly software releases process for all current Payment Automation Solutions.

  • Build & maintain relationships with key clients covering a range of business sectors

  • Collaborate with implementation & development teams to enhance service delivery.

  • Provide reports and statistical/analytical information for management and clients

  • Contribute to month-end reports for Guidehouse and Client

  • Promote Guidehouse values, overall teamwork, and a positive work environment

  • Maintain continual communication with India Operations to identify areas for improvement.

  • Attend meetings with both the client and the India Operations.

  • Provides analysis and context for monthly performance reviews.

  • Perform software development tasks as appropriate in tandem with PMG and Guidehouse software engineering.

  • Upon identification of issues, researches issue to determine whether it is an isolated instance or a trend and follows up the appropriate Revenue Cycle Director or Systems Analyst team to facilitate communication and resolution of the issues

  • Attends and participates in committees and task forces as assigned

  • Contribute in business growth through keeping the high-value customers satisfied with service.



  • 7+ years’ technical experience in healthcare payment automation/revenue cycle or banking treasury management.

  • Extensive technical understanding off ALL payment automation processes, workflow and technologies from BOTH the healthcare and banking side of payment automation.

  • 5+ years with experience report writing and application troubleshooting and design

  • Demonstrated experience with multiple practice management systems and our payment automation products.

  • Experience with EDI file formats across multiple clients/customers.


  • Proactive business leader that works well with vendors, clients, and team members.

  • A leader who can manage teams remotely to deliver quality solutions within TAT.

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.

  • Innovative, motivated & able to lead by example.

  • Excellent verbal and written communication skills.

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

  • Ability to travel nationally on short notice and could require international travel on occasion.

  • Bachelor’s degree required unless exceptional circumstances with technical background far in excess of stipulated years of experience documented above. A CIS or MIS degree preferred.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

    Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones as well as candidates from Arizona, New Mexico and Utah will be considered for this position.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

  • Position may be eligible for a discretionary variable incentive