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Kyndryl Associate Director - Customer Referencing/Advocacy in Boston, Massachusetts

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

You will be responsible for developing the strategy, converting the opportunities, and building the mechanisms to amplify customer evidence across sales pursuits and partnering with cross-functional teams to activate in enablement tactics, marketing campaigns, promotional activities, etc.

You will have a proven track record of building and executing high-impact sales & marketing programs in a highly matrixed global organization, customer campaigns, leading cross-functional programs, and have excellent interpersonal and written communication skills. You will raise the bar on how to evaluate customer evidence opportunities and amplification strategies across sales and marketing, have a collaborative work style, and can earn trust with senior leaders. You will:

  • Implement processes to programmatically deliver a best-in-class customer advocacy experience cross organizationally that effectively identifies, recruits, tracks, onboards, and rewards advocates and their interactions.

  • Identify opportunities to merge advocacy initiatives into a holistic effort to provide a cohesive and consistent experience for customer advocates across Kyndryl.

  • Works closely with cross-functional teams at global and in country to curate & promote public assets across regional stakeholders and audiences

  • Interview sellers anddocumenttheircustomerreferencesobtainedthrough NPS and other resources

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

If you are hired, the anticipated compensation range for the position $107,600 to $258,240 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skillset and Expertise:

  • Bachelor's Degree in Marketing, Communications or Business

  • 10+ experience in Customer References/Advocacy

  • Strategic and critical thinker

  • Cross-organizational leader

  • Reference program management software experience

  • Excellent proficiency in English

  • Excellent written and verbal communications

  • Skilled in using Microsoft Office, especially PowerPoint and Excel

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.