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Seniorlink/Caregiver Homes Assessment, Care Manager in Boston, Massachusetts

The Assessment, Care Manager (CM) works collaboratively as part of a care team to guide prospective families through an assessment process to enable efficient activation of services. This includes assessing consumer and caregiver eligibility for services, developing an initial person centric care plan, and preparing families for ongoing services including orientation to a digital communication platform, Careforth. Assessments are carried out within established timelines for expedient service activation.

  • Manages initial contact with prospective families and educates them on qualifications as it relates to the consumer, caregiver and home; assesses consumer and caregiver eligibility for services

  • Promotes the organization to prospective families and educates them on the services provided

  • Assists prospective families in addressing social determinants of health needs such as access to safe housing, accessing education and resources, benefit eligibility, social supports and healthy behaviors

  • Conducts initial assessment (typically on-site) and coordinates service activation, ensuring that all required forms and standard procedures are followed

  • Assigns and assists with orientation training for each caregiver in Careforth’s HIPAA secure technology platform.

  • Develops strong understanding of payer options and is able to guide prospective families through service activation process for applicable payer source

  • Assists in developing and reviewingeach member’s plan of care on an ongoing basis

  • Assists caregiver with on-boarding of Careforth’s HIPAA secure technology platform. Ensures caregiver has proper understanding of how to successfully submit electronic daily communication

  • Completes progress notes corresponding with each on-site visit or encounter; documents medical history data and assists in starting the plan of care.

  • Ensures continuous survey readiness and compliance with all regulatory and accreditation agency standards

  • Ensures smooth transition to start of service with ongoing case management.

  • Performs other duties as assigned

  • Bachelor’s degree and at least two years of clinical experience working with elders or adults with disabilities or equivalent combination of education and experience, including internships in related fields may apply.

  • Ability and flexibility to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required

  • Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting

  • Tech savvy with the ability to teach others; proficient in common software and web-based applications (e.g. Case Management Systems, Office)

  • Ability to work in a fast-paced environment meeting departmental goals and KPIs

  • Ability to influence and be self-motivated with a results-driven approach

  • Additional state-specific qualifications may be required.

Formerly Seniorlink and Caregiver Homes, Careforth empowers thousands of family caregivers across the United States to confidently care for their loved ones at home. Everyday our team of trained nurses and care coaches engage in real conversations with caregivers, personally and via our proprietary digital collaboration app, to provide emotional support, personal guidance, and connections to community resources. Headquartered in Boston, Careforth’s caregiver programs and services improve health outcomes, provide cost savings for those receiving care, and increase engagement and satisfaction for health plans and providers. Through it all Careforth supports family caregivers. At every turn.

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Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

ID: 2023-4181