Massachusetts Jobs

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Application Consultant is responsible for providing a professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for the consulting to customers both in person and virtually and delivery of training for multiple Verint solutions.

Principal Duties and Essential Responsibilities:

• Maintain fluency with Verint Applications.

• Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.

• Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal.

• Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.

• Provide best practice, optimization and assessment consulting.

• Work together with others within Verint as part of the deployment process but also to help troubleshoot as subject matter experts.

• Schedule and organize events related to the Application consultancy.

• Provide thorough and complete documentation of the consultancy events and results.

• Create, review and update documentation.

• Configure, review and test configuration and usage of Verint applications.

• Provide regular updates to customers with progress.

• The ability to obtain the necessary credit line required to travel

• Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.

• Deliver Instructor Led Training to our customers for Verint solutions.

• Other responsibilities as assigned by management.

Minimum Requirements:

• Bachelor’s degree in related field or equivalent work experience

• Minimum of 3-5 years’ of industry experience

• Understanding of Workforce Management and/or Quality Monitoring solutions

• Proven experience demonstrating to clients on Enterprise software solutions

• Ability to work both independently and as part of a team during the implementation process

• Consulting experience translating model and business process knowledge to clients

• Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Analytics solutions)

• Ability to effectively structure, organize and deliver consultative solution seminars, requirements discovery/refinement engagements and workshops to key users at a management, director and end user level

• Ability to manage multiple projects and tasks to completion with minimal supervision

• Excellent verbal and written communications skills

• Self-motivated team player

• Ability to travel up to 25%

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience with Verint applications

• Good understanding of contact center telephony environments

• Consulting experiencing with customers

• Proven ability to gain consensus of others, proven leadership skills

#LI-KD1

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

For US Applicants

_2024 Benefits Offering (https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_