Children's Hospital Boston Ambulatory Clinic Supervisor I (Plastic & Oral Surgery) in Boston, Massachusetts
67902BRJob Posting Title:Ambulatory Clinic Supervisor I (Plastic & Oral Surgery)Department:Plastic SurgeryAutoReqId:67902BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:ClinicalJob Posting Description:The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to thousands of patients a year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. They are able to work closely with a doctor and members of the clinical team and other departments in order to deliver an effective plan of care to the patient and family.
The Ambulatory Clinic Supervisor I will be responsible for:
Supervising administrative staff. Interviewing, hiring, orienting, training, developing and disciplining staff as necessary. Organizing work and work processes. Leading staff in creating and/maintaining an environment of care in which ECES values are upheld. Conducting annual performance appraisals and recommending merit increases in conjunction with the practice Administrator and consistent with Hospital policy. Conducting regular staff meetings.
Maximizing revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital in a timely manner for billing purposes. Identifying opportunities to change registration, scheduling and billing processes and procedures to enhance positive patient experience.
Ensuring all Program personnel are trained in Hospital policies and procedures and appropriate features of the Hospital’s information systems, including follow up training and consultations. Ensuring compliance with third-party regulations and requirements (such as DPH, licensure, The Joint Commission, OSHA, etc.) and billing as they relate to proper documentation, coding and charge entry processes for program clinical services.
Participate in specialized projects that support department goals and initiatives. May include projects supporting EPIC team, Patient Access team, Patient Financial Services and other hospital departments.
Evaluating Program space needs. Overseeing clinician schedule(s) to ensure appropriate room utilization and resource allocation. Acting as liaison between satellite location and clinics looking to utilize space for in-clinic days. Monitoring and coordinating any facility issues which affect operations. Recommending efficiency improvements to the Practice Administrator
Purchasing daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Monitoring supply inventory/budgeting and identifying and communicating trends and patters to support cost containment.
Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management operations for patient satisfaction. Recommending and implementing improvements to service.
Organizing and maintaining daily administrative operations of department. Preparing, verifying and monitoring departmental payroll and maintaining related records.
To qualify, you must have:
Associate’s degree required, Bachelor’s degree preferred. Additional years of experience may substitute for a degree.
Three years of experience required.
Basic understanding of scientific, mathematical or technical principles
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Demonstrated knowledge of hospital systems, operations and managed care.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular