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Wolters Kluwer Advanced Client Trainer in Boston, Massachusetts

Advanced Client Trainer

Wolters Kluwer

USA-IL-Remote

With nearly two centuries of experience, Wolters Kluwer provides information and professional services for accounting, audit, business, compliance, finance, healthcare, legal, risk, and tax industries. Founded in 1836, we offer expert solutions backed by deep domain knowledge and specialized, intelligent technology to help clients make important decisions.

Requires specialized conceptual and practical knowledge of theories and principles and apply general knowledge of business and industry practices within client training on Enablon Software. Carry out a full range of professional duties.

Identify and advise on client work processes procedures and training needs, contribute to the development of learning programs and implement and deliver training modules.

Provide clients with training and go-live support, where required, to ensure knowledge transfer and utilization of products and provides clients with guidance on safe work practices.

As a Senior Trainer you will instruct a breadth of application courses that cover foundational and advanced concepts, along with technical training to enable internal staff, customers and partners in the implementation and positive adoption of the Enablon platform.

The Senior Trainer brings domain expertise that helps understand customers’ needs and facilitates change management. In this remote role you will be Reporting to the Training Manager, the senior trainer delivers best practices using a variety of presentation formats including engaging lectures, live demonstrations and assessments. They combine a passion for teaching and learning with an enthusiasm for safe working. These strengths will be used to lead learning and foster positive customer relationships and user adoption. The Senior Trainer develops training materials and content and contributes to the maintenance and extension of the training catalog. They may also be involved in Sales cycles to help position training. #LI-Remote.

You Will:

  • Represent us in a manner through a cross section of client seniority and across different cultures.

  • Analyze and investigate clients learning needs, advise on specific learning requirements, and develop learning programs to meet those needs.

  • Develop learning and training programs including all content, materials, and infrastructure, following our needs.

  • Deliver engaging instructor-led training (End-user and Administrator) to educate colleagues, customers, and partners on our Software internationally, both virtually and in-person

  • Deliver instructor-led training on Enablon’s Configuration Engine courses (Technical, System Administrator)

  • Become an expert in training Enablon applications.

  • Deliver Go-Live Support for clients to help promote positive user adoption of the Enablon Software and provide experience to encourage safe working practices.

  • Test new and updated ways to help deliver content to meet the needs of all learners

  • Create training documentation and content, using provided tools.

  • Create hands-on exercises.

  • Identified improvement possibilities, provides input for and review training standards.

  • Be aware of and implement training and go-live support trends and ensure these are reflected in all training activities.

  • Provide Quality Assurance of training material.

  • Collaborate with fellow team members and other internal departments to ensure accurate, training content.

  • Acquire Software and field knowledge to facilitate best practices in all trainings.

  • Train as the subject matter expert with colleagues, partners, and customers.

  • You will work on your own assignments and provided coaching to other team members.

  • Assess and verify Enablon, Client and Partner trainers to ensure they meet and maintain training delivery and technical knowledge standards.

  • Manage customer expectations for assigned training activities.

  • Ensure customer satisfaction with training.

  • Share best practices with Enablon employees and partners to ensure use of the software.

  • Provide feedback to Product Managers and Developers to improve products.

  • Deliver quality work on time and within budget.

  • To learn more than the basic functions of the software.

  • Mentor fellow team members.

  • 20-50% of international travel required depending on customer needs.

You Have:

Required:

  • Higher vocational level

  • Professional HSE qualification

  • Qualified Assessor

  • 6-8 years of experience delivering training to internal and external Clients and Global Clients and IT audiences.

  • 6-8 years of EHS domain experience

  • 6-8 years of relevant experience in ORM domain hazardous industries and operational knowledge

  • Experience creating online and instructor-led technical content from scratch based on self-study of new applications and functionalities of applications and modules.

  • Qualified Verifier.

  • Bachelor's degree in training or equivalent.

  • Certifications in Instructional Design, Training Needs Analysis, Training Delivery or equivalent.

  • eLearning development.

  • Experience developing content for Learning Management Systems

  • Train in other languages.

  • Valid offshore survival certificate

  • Valid offshore medical certificate

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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