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Kelly Services Sr. Quality Assurance Manager in Billerica, Massachusetts

Kelly Engineering is currently recruiting for a (Direct Hire) (Sr. Quality Assurance Manager) job located in Billerica, MA. The Sr. Manager, Quality Assurance develops, implements, and maintains the activities of quality control systems. Oversees development and implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy and reliability of company products. Analyzes data and makes recommendations for corrective action necessary to ensure conformity with quality specifications. Ensures finished products conform to company standards and satisfy good manufacturing practices regulations. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Key Responsibilities and Duties / Essential Functions:

  • Develops quality systems and audits business processes. Manages the Company’s ISO Certification compliance program, including documentation and audits

  • Maintains and reports metrics for Key Performance Indicators and Score Cards

  • Partners with Operations, Engineering, and suppliers to ensure product quality and reliability

  • Promotes quality concepts such as 5-S, Lean Manufacturing, and Kaizen throughout manufacturing and business processes

  • Participates in the review of engineering designs to contribute quality considerations and requirements

  • Defines procedures for inspecting, testing, metrology, and evaluating the accuracy and reliability of products. Implement quality planning, control plan, FMEA inspection methodology, and root cause analysis

  • Examines processes for outgoing products to ensure product quality processes are followed for outgoing products

  • Monitors input from the field and manages external customer escalations regarding product quality-related issues; partners with customer service, engineering, or other stakeholders and implements remedial action to ensure known issues are addressed to satisfaction

  • Partners with suppliers to develop and implement successful supplier quality initiatives and chairs the MRB; implements and oversees in-coming quality inspection processes

  • Responsible for ensuring acceptable supplier score card ratings

  • Manages the activities of the quality team; including responsibility for hiring, developing, and performance management activities

  • Provides training on Quality and Quality Management Systems, as needed

Job Requirements:

  • Bachelor’s degree required, Master’s degree preferred in Engineering or Business Management

  • 10 or more years’ related experience, including at least 3 years of managerial experience, preferably in a capital equipment manufacturing or high-tech industry. A combination of education and experience equivalent to this requirement will be considered.

  • Knowledge of ISO 9002-2015 & ISO1400 systems

  • Ability to build strong working relationships with internal customers, suppliers, and business unit managers

  • Strong analytical ability with an emphasis on enacting measures to improve outcomes based upon data analysis

  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines

  • Results-oriented leadership with ownership/accountability for responsibilities

  • Demonstrated ability to implement continuous improvement activities, identify bottlenecks, and drive improvements

  • Ability to work independently or as part of a team with minimal supervision

  • Strong communication skills with the ability to prepare and deliver presentations to internal or external customers

Why Kelly ® ?

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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