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Teledyne Technologies IT Technical Specialist in Billerica, Massachusetts

Be visionary

At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world.

Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Teledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the world’s major carriers. We also work directly with the aircraft manufacturers, supplying products to the major OEMs, such as Airbus and Boeing. Fundamental to our success are our core values which include dedication to every employee and client’s success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!

Our adaptable suite of products include Data Acquisition & Management Systems, Wireless Data Transfer Systems, Flight Data Analysis & Investigation Solutions, Data Loading Solutions, Aircraft Network Systems. Combined together, these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.

Detailed Description:

Provides enterprise level support as part of the IT Client Systems team. Provides day-to-day technical support focusing on Microsoft Endpoint Configuration Manager (MECM/SCCM) infrastructure and client systems. May provide secondary support for Mobile Device Management utilizing VMware Workspace One (WS1), and project support as directed.

Works under consultative direction toward long-range goals and objectives. Will work with other Client Systems administrators or local site IT staff to resolve incident tickets and support requests. Decisions affect the financial, employee, or public relations posture of the organization. Erroneous decisions or recommendations would normally result in failure to achieve goals critical to the major objectives of the organization. May take on leadership roles. Able to lead a particularly important or complex effort or multiple efforts, appropriately delegating to and coordinating with others. Displays exemplary ethics and business conduct and performs work cognizant of safe work practices.

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

  • Client Systems Administration for ITSS: approximately 50% of time:

  • SCCM administration and troubleshooting. Server and workstation administration and troubleshooting; monitor and or directly administer selected servers or other network infrastructure as required. Support SCCM operations for Teledyne-Flir sites and migrations. Support tickets for updates deployment and application requests. SCCM client issues and support. Application testing and deadlines.

  • Support for Workspace One (WS1) and mobile devices: approximately 50% of time:

  • Respond to, evaluate, and prioritize all tickets assigned to the Client Systems ticket queue, under the guidance of the MDM lead and Client Systems Manager.

  • Research and utilize necessary resources to troubleshoot new and complex problems.

  • Record and track interaction with end-users and related activities in the ServiceNow system.

  • Provide Enterprise mobile device support encompassing:

  • WS1 support tickets

  • WS1 platform support and maintenance

  • Maintenance and support of Enterprise device standards and minimum software versions

  • Site support as needed supporting mobile devices

  • Communication and reporting of Mobile devices

  • Perform project work as directed.

  • Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

Supervisory Responsibilities

  • This job has no supervisory responsibilities, but may provide leadership or mentoring to other information technology employees.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B.S.) from four-year college or university in a related field and 5 - 10 years of directly related experience and/or training; or equivalent combination of education and experience. Information Technology certifications preferred.

Computer Skills

  • Knowledge and advanced-level experience with the following:

  • Server/Storage:

  • Windows Server OS

  • Server Infrastructure Technologies

  • Virtualization technologies and associated concepts.

  • AntiVirus software and strategies

  • Server troubleshooting and repair

  • Storage concepts and technologies

  • Remote Management Methodologies

  • Microsoft Endpoint Configuration Manager (MECM/SCCM) server roles and architecture

  • Client

  • Microsoft Active Directory

  • Windows 10

  • MacOS and Apple devices

  • Microsoft Endpoint Configuration Manager (MECM/SCCM) client

  • Desktop Operating Systems

  • PDQ Inventory and Deploy

  • Familiarity with desktop applications, agents and deployment methods

  • Client-side virtualization technologies and associated concepts

  • End-Point Anti-Virus software and strategies

  • Mobile

  • Workspace One MDM Platform

  • MobileIron or other MDM tools

  • Mobile device hardware and OS familiarity

  • Mobile device app management

  • Mobile device security

  • Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.).

  • Support ticketing systems, change control methodologies and their importance to ITIL best practices

  • IT security concepts and best practices

  • Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix

Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne FLIR is an equal opportunity employer.

Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging systems, visible-light imaging systems, locator systems, measurement and diagnostic systems, and advanced threat detection systems.

Teledyne FLIR offers a fast-paced, dynamic environment that provides for a challenging career and the ability to achieve professional growth. It is the talent of our employees that sets us apart as the technology and market leader in the infrared community.

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