Massachusetts Jobs

Job Title: Customer Service Representative

Department: Customer Service

Job Summary

The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

Duties & Responsibilities

▪ Timely and accurate order entry, ensuring detailed attention to customer requirements in a high volume, fast paced environment.

▪ Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.

▪ Collaborate internally and externally to meet and exceed customer expectations.

▪ Communicate consistently and clearly, in fluent English, with global customer base.

▪ Pro-actively seek continuous improvement opportunities.

▪ Create tracking for and follow up on reported service issues. Escalate concerns as needed.

▪ Create new customer accounts in ERP system when required.

▪ Performs other related duties as assigned.

Skills & Abilities

▪ Excellent verbal and written communication skills.

▪ Excellent organizational skills and attention to detail with a proven ability to meet deadlines.

▪ Excellent listening skills

▪ Strong Team Player

▪ Strong analytical and problem-solving skills.

▪ Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others

▪ Accountability Mindset Education & Experience

• High School Diploma or equivalent

• 3-5 years of experience in a Customer Service Environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift <15 pounds at time

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.