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Beth Israel Lahey Health Supervisor Telecommunications in Beverly, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Provides coordination and oversight of all Switchboard functions including creation and management of all Processes and Protocols, Training, and Quality Assurance. Acts as the liaison between hospital staff, physicians, their office managers and all departments to maintain accurate contact information for the software database (Amcom/SmartWeb). Collaborates with physician offices and the Medical Staff Office to ensure on call accuracy. Assures all operators and SmartWeb editors are trained on the system. Responsible for the hiring, training and management of switchboard staff. Sets standings for customer service. Responsible for maintain current software system data. Represents the department at appropriate committees and meetings. Performs all other duties as assigned.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled