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MassPay Customer Success Manager - HCM in Beverly, Massachusetts

Customer Success Manager ? HCM

The Customer Success Manager plays an integral role in the ongoing growth of MP?s success by partnering with a segment of the existing client base to drive revenues and increase client satisfaction. Driving revenue will be accomplished through educating our existing base of customers on our HR Outsourcing Services, HCM technology stack and ancillary product opportunities for their continued success. Increased client satisfaction will be driven through ensuring seamless delivery of service and implementations.

The expectation for this position is that you will visit with 8 to 10 clients each week including existing and newer clients that are currently onboarding.


Driving Expansion Revenue

  • Identify, develop and drive action plans to sell new services and offerings to existing clients.

  • Function as a resource for clients to assist with all aspects of their buying experience in a seamless and timely manner.

  • Partner with teammates internally that currently service the client to ensure a seamless sales and service process.

  • Close new business and achieve profitable sales growth objectives.

  • Comprehensively understand all value add services and get clients to purchase and utilize services that fit their needs, most importantly our HR Outsourcing Services.

  • Develop rapport and evaluate the business owner/decision maker?s Human Capital Management needs, determining which products are appropriate and asking for referrals for net new logos to refer to our Account Executive Team.

  • Strive to consistently gain technical, competitive and sales skills knowledge.


  • Design strong objectives and targets for the position and track success against those objectives.

  • Design and build strong measurements to track the utilization of client population.

  • Measure the customer satisfaction of clients.

  • This is a quota carrying role


  • Bachelor?s degree or equivalent experience required.

  • 1 to 2 years of experience developing revenue generating relationships in the Human Capital Management Industry, preferably ASO/HR Services/PEO sales

  • Strong business acumen and confidence to provide consultation to c-suite clients.

  • Proactive, results-oriented self-starter who is passionate about business development and sales and embraces an attitude of personal accountability. Should possess initiative and creativity in achieving sales results within a competitive and complex industry.

  • Personable with the ability to build quick trust and relationships.

  • Exceptional work ethic; a person that derives energy from doing a good job.

  • Must have excellent interpersonal skills, ability to rapidly connect with people.

  • Superior presentation, written and verbal communication skills.


Become a part of our growing team and join us in creating better workplaces through cutting edge HR and payroll services and technology. We deeply value our people. MP encourages creativity, welcomes entrepreneurial mindsets, and fosters a highly collaborative work environment. We are committed to delivering five-star customer service?to both our customers and to each other as colleagues. MP has experienced explosive growth since we began in 2004. We?ve been consistently named to the Boston Business Journal?s Pacesetters/Fast50 list for the last six years, as well as the Inc. 5000 list. Our team loves working here and so will you (just check out our Glassdoor reviews). Learn more about what it?s like working at MP on our website.