Oracle Oracle Hospitality - F& B Project Specialist in Bedford, Massachusetts

Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

NOTE: Hospitality experience preferred but not required



*Position Overview: *



1. Project Coordination/Management of Oracle POS Product ImplementationProjects (Oracle/Micros e7, RES and/or Simphony)

  • Serves as main point of contact through entire Installation process through go live

  • Reviews each sales order within their area of responsibility

  • Directs and provides ongoing communication with client contact and staff throughout project

  • Manages project kick-off calls

  • Sets accurate expectations of Installation process from pre-implementation process to post installation

  • Creates project frame, schedules and blocks resources for onsite installation

  • Assists Clients with pre-requisites and ensures client fully understands the implementation process.

  • Prepares project outline for Implementation Consultants and provides detailed, specific information on projects and all deliverables

  • Ensures that licenses, hardware, software and all project specifications are accounted for

  • Monitors onsite Oracle resources to ensure projects are on track as scheduled

  • *Manages assigned projects from start to finish. This includes Oracle e7, Simphony and RES projects: *

  • New full installations

  • Change of Ownerships

  • Upgrades and add-ons

  • Hardware Migrations

  • Interface and middleware setup with PMS, SVC, Credit/Debit

  • Post follow up visits

  • Supplemental work- Interface integrations, billable customization requests, etc.

  1. Manages the assigned site levelinstallation team (installers, senior installers and consultants)
  • Monitors site level installation process and ensures tasks remain on schedule

  • Controls and approves all travel requirements for installation team

  • Reviews expenses on a weekly basis

  1. Review and respond quicklyto customer feedback and inquiries escalate issues

Job: *Consulting

Organization: *Oracle

Title: Oracle Hospitality - F& B Project Specialist

Location: United States

Requisition ID: 18000QPW