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Making Opportunity Count Inc Shelter Case Manager in Auburn, Massachusetts

About Us: About Us: Making Opportunity Count (MOC) is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit:

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

  • Health, Dental, and Vision Insurance

  • Company Paid Life Insurance and Long Term Disability

  • Flexible Spending Account

  • 13 Paid Vacation Days

  • 12 Paid Sick Days

  • 13 Paid Holidays

  • Hybrid Work Opportunities

  • Student Loan Forgiveness Assistance

  • Tuition Remission

  • Pet Insurance

  • Employee Discounts

  • Professional Development Opportunities

  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

About This Opportunity:

The goal of case management is, first, to help families be as prepared as possible to move into permanent housing, and second, to connect families to a support network once they are housed. Case management must focus on helping families achieve a successful rehousing placement with ongoing stabilization to assist the family in developing the skills and resources needed to sustain housing.

Key Responsibilities:

  • Monitor intake, assessment, and data entry in a timely manner for all program clients, utilizing appropriate forms and assessment tools.

  • Resolving or mitigating tenancy-screening barriers, such as securing identification documents, when possible.

  • Assist families in securing permanent housing by making full use of all available housing opportunities including the private rental market and longer term subsidized (section 8, state aided public housing, state aided subsidies, income eligible project based subsidized) resources as well as the HomeBASE Household Assistance Benefit.

  • The Case Manager assist families with enrolling in entitlement benefits (SNAP, TAFDC, SSI)

  • Work collaboratively with community partners.

  • Case Managers maintain compliance standards of DHCD Shelter Scope of Services.

  • Conduct regularly scheduled meetings with families.

  • Keep supervisor aware of any concerns or potential problems.

  • Attend appropriate meetings and trainings as needed.

  • Perform all other duties as assigned by the Director of Shelter Programs

What You Bring:

  • Associate’s or Bachelor’s degree in Human Services, or relate field.

  • Minimum two (2) years of experience

  • Demonstrated case management skills.

  • Strong written and verbal communication skills.

  • Excellent interpersonal skills.

  • Must be empathetic to the needs of a diverse socio-economic population.

  • Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Must be eligible to work in the United States.

We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.