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Randstad US Customer Support Specialist in Attleboro, Massachusetts

Customer Support Specialist

job details:

  • location:Attleboro, MA

  • salary:$43,000 - $52,000 per year

  • date posted:Friday, December 3, 2021

  • experience:Experienced

  • job type:Permanent

  • industry:manufacturer of precious metal jewelry

  • reference:AB_3815416

  • questions:sandra.umbdenstock@randstadusa.com401-831-1234

job description

Customer Support Specialist

We are seeking a Customer Support Specialist for a well-known establishment located in Attleboro, MA. The company is a manufacturer of Creative Jewelry and looking for a detail oriented candidate with excellent customer service skills to help their members! This is a full time permanent placement on-site position. If you are interested, please apply at www.randstadusa.com or Contact Sandra.Umbdenstock@randstadusa.com or 401 831 1234.

Responsibilities

  • Use Microsoft office products to analyze, manipulate and import customer data into manufacturing software. Program owner for assigned programs (responsible for customer communications; process creation, documentation, and training; managing program lifecycle; ensuring deadlines are met; etc….).

  • Answer phone and Respond to emails request from internal and external customers. Professionally communicate with significant customers concerning order status, changes to orders, and other critical customer concerns and questions including routine correspondence (such as order acknowledgements).

  • As required, interface with freight vendors and customers to provide delivery times, shipping costs, and other essential customer order information concerning shipping and delivery. Including managing claims with UPS, Fedex, etc.

  • Clearly communicate expectations to stakeholders

  • Engage in and support cross-training process and succession planning

  • Participate in daily standup meeting with team

Skills

  • Order Processing

  • Responsiveness

  • Order Fulfillment

  • Customer support

  • Written Communication

  • Verbal Communication

  • Microsoft Office

  • Microsoft Access (2 years of experience is required)

  • Critical Thinking

  • Problem Solving

  • Multi-tasking

  • Team Building

Education

  • High School

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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