BioLife Plasma Services Bilingual Medical Customer Service Rep in Attleboro, Massachusetts
Job Description / Role Profile
Plasma Center Technician- Bilingual Spanish
The Bilingual Spanish speaking Plasma Center Technician helps to support our donors, including our Spanish speaking donors, by providing all Plasma Center Technician job duties to our donor populations. Responsible for all Medical History job skills in order to screen new and repeat donors for eligibility to donate; and/or perform entry-level Phlebotomy floor skills as assigned and trained to complete.
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.
Committed to meet customer service expectations (30%)
Greet donors as they enter and exit the donor floor.
Answer phones within reasonable timeframe.
Maintain orderly filing system, purging records as needed.
May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.
Helps to support the overall success of BioLife’s end to end donation process and helps to champion BioLife’s en Espanol initiative
Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience
May perform all required duties in the area of Medical History (including, but not limited to): (50%)
Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Enter donor information into the Donor Information System (DIS).
Prepare and assemble new and repeat donor charts.
Coordinate donors to donor floor and compensate donors using the Debit Card system
May perform specific entry-level duties in the area of Phlebotomy including: (20%)
Install, prime, and disconnect disposable sets on the plasmapheresis machines.
Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training. Refer advanced trouble-shooting to certified technicians.
Monitor donors during donation process and respond to donor reactions.
Maintain and calibrate equipment.
Stock supplies, break down empty cartons and assist with proper disposal.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy
Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
Refers to management team for escalated donor/employee concerns (internal)
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required.
- Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
Production environment requiring the ability to walk and stand for the entire work shift.
Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
Requires frequent lifting up to 5 lbs. and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
High School Diploma or equivalent required
Ability to fluently and proficiently speak and read in both English and Spanish
Must speak, read and write fluent English and Spanish and successfully pass BioLife’s Spanish proficiency test upon hire
Desired: Experience in a laboratory, hospital, or other regulated environment is a plus
FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
USA - MA - Attleboro
BioLife Plasma Services
- BioLife Plasma Services Jobs