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Hewlett Packard Enterprise Company Service Delivery Representative in Andover, Massachusetts

Service Delivery Representative Andover, Massachusetts


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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:1083483

Date Posted:5/4/2021

Primary Location:Andover, Massachusetts

Job Category:Services

Schedule:Full time

Shift:No shift premium (United States of America)

The Role:

  • In this role you will provide end-to-end support to programmatic customers when product is returned to the HPFS Technology Renewal Center.

  • Your responsibilities will include working and reporting on all areas to update customer monthly settlements by monitoring assets as they are received, processed and moved to final disposition.

  • Work with Product Management and the Technology Renewal center to provide full lifecycle support on customer returned assets.

  • Prepare and distribute monthly customer settlement reports

  • As an AUS team member, provide ongoing support to help manage overall delivery performance and ensure on-time customer settlements.

Education and Experience/Qualifications Required

  • Associate’s degree or equivalent technical degree

  • Typically 3 – 5 years of experience in a business related function, preferably a sales support or customer service role

  • Broad knowledge of sales processes and customer service

  • Superior communication skills both, written and verbal

  • Professional experience in sales admin support job with administrative & clerical support for sales and in sales for advanced level role.

  • Experience in working cross-organizationally to achieve goals

  • Experience in maintaining strong working relationships and effective lines of communication with internal partners

  • Experience in responding to a wide-range of inquiries and the development of appropriate action plans

  • Ability to communicate and resolve complex issues independently

  • Time management skills

  • Excellence in planning and structuring of complex tasks, manage assignments and follow up through completion

  • Exhibits sound business judgement and has a solid understanding of basic financial concepts and fundamentals

  • Ability to work effectively with all levels of an organization to meet or exceed stated performance expectations and commitments

Additional Qualifications:

  • Experience with Microsoft Excel (expert) to maintain several large spreadsheets; build formulas to maximize efficiency; understand how to build and present graphs, charts and pivot tables.

  • Understanding of Supply Chain Management concepts. These include Logistics and transportation, Inventory management (multiple warehouses), management of customer owned inventory and lean concepts.

  • Understand contractual terms of each customer to apply to administrative procedures (SOW) and all reporting externally and internally

  • Understanding of related groups to work seamlessly (logistics, finance)

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status