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YKK AP America Inc. SERVICE CENTER MANAGER in Andover, Massachusetts

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Position Summary

The Branch Manager is responsible for understanding and driving initiatives that directly impact branch profit. Develops and implements strategic sales plans and objectives to achieve company revenue targets and market penetration goals. Plays a pivotal role by providing leadership and expertise in leading sales teams, estimating and customer service. Collaborates with regional managers to ensure alignment with strategies to achieve all company goals.

Essential Functions and Key Responsibilities

  • Manages a sales team to ensure consistent achievement of sales results, customer growth and architectural relationships.

  • Collaborates with sales representatives, architects, support staff and other associations to evaluate and promote expanded services in new markets.

  • Responsible for the budgeting process and P&L performance. Analyzes results in support of company objectives and branch performance.

  • Works with the finance department on collection objectives to drive the process and decrease past due accounts.

  • Manages financial acumen for the branch location. Responsible for reports reporting including sales reports, P&L reports and all other company reports as needed.

  • Provides leadership, direction, and support to the customer service, estimating, and field sales team.

  • Provides teams with guidance and support in addressing difficult or complex problems and managing escalated complaints or disputes.

  • Ensures integrity and compliance with all inventory policies and control procedures.

  • Responsible for collaboration with building owners. Supports senior management with tenant responsibilities, facility budget and property improvements.

  • Leads the interviewing, hiring, and training of employees.

  • Oversees planning, assigning, and directing work. Addresses performance, employee complaints and conflict resolution.

  • Focuses on employee engagement through daily interaction with employees, following company programs and activities.

Qualifications and Skill Requirements

  • Bachelor’s degree from four-year college or university in business or sales plus 5 - 7 years of sales and/or front-end operations experience in the fenestration industry with 3 - 5 years of supervisory/management experience; or equivalent combination of education and experience.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Employment with YKK AP America Inc. is conditioned upon successfully completing a negative drug test for the presence of illegal drugs.