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Mercury Systems Desktop Systems Specialist in Andover, Massachusetts

In this role, you have the opportunity to Join a growing organization that is on the leading edge of technology to help support our clients. You are responsible for Assist employees with the installation, configuration and ongoing usability of system hardware and software Offer daily operations and systems support to employees Verify the functionality of hardware and software components Troubleshoot hardware and software issues in person, remotely and via phone Research questions using available information and resources Follow standard Service Desk procedures Log all Service Desk interactions Identify and escalate situations requiring urgent attention Stay current with system information, changes and updates Learn and maintain one of the software packages the Service Desk is responsible for Resolution of less complex cases with little supervision You are a part of an experienced, successful team that is the first line of contact for individuals that are experiencing computer issues. You have the opportunity to grow, not only within the group but the organization. To succeed in this role, you should have the following skills and experience Exceptional customer service orientation Problem analysis and problem solving Oral and written communications Hands on technical knowledge of relevant technologies including Microsoft Operating systems, Microsoft Office applications and suites Learning skills 3+ years experience in an IT setting Associates or Bachelor’s degree in Computer Information Systems or related field a plus but not required Purpose: This position is for an established and productive individual contributor in the Desktop Systems sub-family, who works under moderate supervision. Responsibility Statement: Handles problem recognition, research, isolation, and resolution steps for less complex problems. Maintains current knowledge of system information, changes and updates in order to provide relevant advice to users. Prepares help desk incident reports and assists in hardware and software evaluations. Resolves less complex problems immediately and escalates more complex problems to senior level support. Responds to and diagnoses problems through discussions with users in order to advise users of the appropriate actions. Screens, refers and diagnoses internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. Uses problem management database and help desk systems to find solutions. Additional Required Knowledge, Skills, & Abilities: Education: H.S. Diploma Work Experience: 3+ Years Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Requirements: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Why should you join Mercury Systems? Mercury Systems is the leader in making trusted, secure mission-critical technologies profoundly more accessible to the aerospace and defense industries. Optimized for customer and mission success, our innovative solutions power more than 300 critical aerospace and defense programs. Headquartered in Andover, Mass., and with manufacturing and design facilities around the world, Mercury specializes in engineering, adapting and manufacturing new solutions purpose-built to meet the industry's current and emerging high-tech needs. Our employees are committed to Innovation that Matters®. Our Culture We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions. To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below. (978) 256-1300 Click here read about our recent press release and how Mercury Systems was named to Fortune Magazine's list of 100 Fastest-Growing Companies. Click Here to learn about OFCCP Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled