Zwicker & Associates, P.C. Collector / Call Center Representative in Andover, Massachusetts
Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, Commercial Collections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States.
As Zwicker continues to grow, we are seeking a dynamic Collections Specialist who possesses a minimum of 1 year experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Massachusetts Office located in Andover. If you are reliable, thrive in a fast paced environment and love working with people, apply here today!
Ideally, we seek experienced call center representatives who have at least one year in a collections or customer service/call center environment; however, consideration will be given to those applicants without experience who possess a willingness to learn. There is no cap on bonus potential.
After a full year of employment, average total collector compensation is $25-$30 plus per hour. There is no cap on bonus potential.
Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and card member’s information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision making skills
Strong listening, interpersonal, oral, and written communication skills
Ability to work efficiently on computerized systems
Ability to work in a fast paced, changing environment
Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
Bilingual written & oral
Knowledge of the FDCPA and state consumer protection Laws
Be able to lift 5 lbs. or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
Be able to travel occasionally when needed by the most efficient means of transportation
Be able to operate a computer, phone and/or equivalent devices
Be able to complete a minimum of a 40 hour flexible workweek schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.
This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.
This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.
No Phone Calls, No agencies, EOE, drug free workplace.
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Street: 80 Minuteman Road
Company Name: Zwicker & Associates