Massachusetts Jobs

Job Description

Insight Global is seeking a fully remote Associate Onboarding Project Manager for a top Energy Client. This role involves preparing, scheduling, and conducting meetings with various customer representatives, educating them on program guidelines, and developing scopes of work for real-time metering installations. You will configure and train customers on necessary software, ensure exceptional onboarding experiences, and create plans for energy monitoring equipment installations. Additionally, you will understand customer operations to optimize energy reduction plans, certify contact lists and system readiness, collaborate with cross-functional teams, prepare customers for dispatches, coach them during demand response dispatches, support technical queries and escalations, respond to post-dispatch issues, and contribute to ongoing business improvement projects. This is a great opportunity to join an awesome team!

Responsibilities:

  Preparing, scheduling, conducting meetings with representatives from all levels of the customer's organization (ex. Maintenance Manager, Plant Manager, Executive)

  Educating and preparing customer contacts on program guidelines to maximize the benefits of demand response

  Working with customer and internal teams to develop and execute a scope of work for real-time metering installation

  Configuring and training customer on software required for participation

  Providing an exceptional onboarding experience for new customers, as measured by post-onboarding customer satisfaction surveys

  Creating a scope of work for energy monitoring equipment installations

  Developing a deep understanding of customers' site operations in order to develop optimized energy reduction plans and quantify participation levels

  Certifying high-quality contact lists and system readiness in advance program development

  Working with cross-functional teams to provide transparency into the process and ensure successful onboarding

  Help prepare customers for dispatches by participating in "readiness" and "audit prep" activities

  Coach customers during demand response dispatches to maximize performance

Support technical customer support questions and escalations related to metering, energy reduction plans

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves

  Project management experience

  Customer facing experience

  Bachelor's Degree

Strong communication Energy/Renewables Industry Experience

The compensation for this role ranges from $25/hr to $29/hr depending on skillset, education, and years of experience. Benefits are also offered for this role. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.