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University of Massachusetts Amherst Departmental Assistant - IT in Amherst, Massachusetts

Departmental Assistant - IT

Apply now ( Job no: 521102

Work type: Hourly

Location: UMass Amherst

Department:Fine Arts Center


Categories: Temporary Non-Benefited, Theater/Performing Arts

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

About the UMass Fine Arts Center

The UMass Fine Arts Center is a central force in the cultural, social, and academic life of the university, the Five College campuses, and Western Massachusetts. The Fine Arts Center's combination of educational, visual, and performing arts programs not only makes us unique, but secures a vital position for us to meet the diverse needs of scholars, faculty, students, alumni, and the broader community.

Job Summary

The Departmental Assistant, Information Technology maintains technology capabilities to support the mission of the Fine Arts Center (FAC). The person in this position coordinates the day-to-day computer operations for 30+ staff and their student employees and maintains the FAC-wide computer infrastructure.

Essential Functions

  • Ensures high quality and effective support for desktops, and mobile devices utilized by staff and student employees; troubleshoots and resolves client incidents and service requests.

  • Maintains FAC-wide technology computer infrastructures: desktops, laptops, network, and applications. Coordinates all computer hardware and software purchases, licensing agreements and customization of software programs; maintains a software library and hardware inventory list.

  • Provides consultation and technical end-user support to all FAC departments, including training in the areas of business computing, computer networks, peripheral devices, and livestreaming.

  • Maintains an electronic inventory of information technology; maintains departmental records regarding location, configuration, repair and replacement of equipment. Provides consultation on shared university licenses.

  • Liaises with university-wide information technology support resources.

  • Educates staff and student employees about security procedures and trains them on security tools, procedures and policies.

  • Maintains and updates documentation related to technical procedures and policies.

  • Assists FAC staff to prioritize IT-related work tasks for student employees.

Other Functions

  • Performs related duties as assigned or required to meet department, FAC, and university goals and objectives.

  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Four (4) years of experience providing complex network and technology configuration, maintenance, support and incident response. Bachelor’s degree in IT-related field may be substituted for two (2) years of professional experience.

  • Knowledge and ability to use technologies and tools, preferable including Windows, MacOS, file server, web server, and basic business software.

  • Excellent organizational skills and flexibility to effectively manage multiple, emerging, and changing priorities. Ability to meet the demands of a complex environment where timeliness and availability of information is critical.

  • Excellent interpersonal and communication skills. Work positively with staff and student employees with diverse skills, priorities and from diverse backgrounds as well as with vendors and outside service providers.

  • Ability to work independently, exercise good judgment and to make sound decisions.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience working in an educational setting.

  • Ability to design and develop clear instructional materials, and to communicate with patience and clarity, technical concepts to a non-technical audience, including individuals and cross-functional teams with diverse backgrounds and experience.

Physical Demands/Working Conditions

  • Typical office environment.

  • Balancing, carrying, pulling/pushing, bending, lifting, twisting, reaching, climbing and driving on campus.

  • Ability to lift up to 50 lbs.

Work Schedule

  • 18.75 hours per week.

  • Occasional evenings and/or weekends.

  • This is a temporary, non-benefited position.

Salary Information

$25 per hour.

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter and contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Oct 16 2023 Eastern Daylight Time

Applications close: