Job Information
Craig's Doors Case Manager in Amherst, Massachusetts
Job Summary: The Case Manager at Craig\'s Doors works under the supervision of the Director of Case Management to provide comprehensive case management services to guests accessing our program locations in Amherst and Hadley. The Case Manager conducts assessments, develops individualized service plans, connects guests to resources, and provides ongoing support to help them achieve stability and self-sufficiency. Responsibilities: Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered. Provide orientation to program guidelines and responsibilities. Conduct comprehensive evaluation and assessment of client needs, strengths, limitations, barriers, and goals. Utilize motivational interviewing techniques to empower guests and promote positive change. Work with individuals to develop realistic service plans that identify issues and map a course toward their resolution. Provide long-term support as they work towards stabilization. Service plans may include assistance with housing, employment, income, education, health care, mental health, substance use disorders, disability support, domestic violence, legal and credit issues, or a combination of the above. Continually assess, refine, and develop service plans that will improve the lives of our guests while working with organization leadership. Provide orientation to program guidelines and responsibilities for new guests Help maintain a clean organized workspace. Qualifications Bi-lingual English/Spanish preferred. Bachelor\'s degree in Social Work, Psychology, Public Health, or a related field. Valid Driver?s License, ability to reliably commute to work, and transport guests when necessary. Must have regular access to a reliable vehicle as work requires frequent travel between the sites in Amherst and Hadley, MA. OR High school diploma/GED and a minimum of 1 year of experience in case management or social services. * Knowledge of trauma-informed care and case management principles. Strong interpersonal, communication, and problem-solving skills. Ability to work effectively both independently and as part of a team. Proficiency in organizational and time management skills. Valid Driver?s License, ability to reliably commute to work, and transport guests when necessary. Must have regular access to a reliable vehicle as work requires frequent travel between sites in Amherst and Hadley MA. *Please note that skills and abilities will be considered more critically than education.