Thermo Fisher Scientific Business Development & Applications Manager in Amherst, Massachusetts
The primary responsibility of this position is to develop a steady pipeline of strategic customer engagement initiatives leading to the revenue growth of the constant temperature products (Furnaces, Ovens, Incubators). This role will become a subject matter expert with a deep understanding of end user workflows in Pharma/Biotech, Life Science and Applied industrial markets globally. They would need to create application notes and other technical content to help our commercial teams develop a value selling strategy. Equally important will be to support internal stakeholders in new product development and product enhancements through reports of critical field-based intelligence including changes in market dynamics, customer organization and behavior, consumption dynamics and biology/technology trends.
Develop and implement a strategic customer engagement plan working with internal commercial managers & sales teams to the end goal of setting up customer sites for application development. The ultimate goal is to generate a value selling strategy for growing the business
Build and nurture a steady flow of KOL advisers and new product testers in Lifesciences / academia, Pharma/Biotech, and industrial markets globally
Work independently in the lab/factory to develop application protocols for specific customer workflows
Work closely with the downstream marketing team to create engaging content (application notes, webinars, tips/tricks) around applications of our products for different customer segments
Provide valuable feedback from end users on current firmware issues / limitations and relay the information to product management and quality groups.
Take a leadership role as the technical lead and/or subject matter expert to support field sales penetration into key accounts and develop targets who could be likely adopters of new technologies and applications.
Manage technical expectations of customers, support technical discussions, respond to technical questions, and attend meetings with customers / sales teams as required.
Lead training sessions and provide expertise to assist customers using instruments to ensure compliance with regulations for the specific application of choice
Provide troubleshooting solution for instruments and their associated software to product support teams
Work with and train regional sales managers domestically and globally across Thermo Fisher
Bachelor's degree in STEM
Minimum of five years of experience in Biotechnology, Lifesciences, Clean energy, or the Pharmaceutical industry.
Ability to function independently and work in a lab/factory environment to develop applications
Travel requirements - 30-50%
Master's degree in a STEM field preferred
Experience with large lab equipment applications is a plus
Experience in Good Manufacturing Practices and Good Documentation Practices is desirable
Excellent internal communication and external customer relationship building skills
Strong written and oral skills to clearly express ideas and communicate well at all levels within the organization
Experience writing technical procedures, application notes, white papers and maintaining experimental documentation
Experience collaborating cross-functionally with internal teams, embrace change and actively promote a positive work environment
Excellent skills in Microsoft Office: Outlook, Word, PowerPoint, and Excel
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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