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University of Massachusetts Amherst Assistant Director of Career Operations - CICS (Hybrid) in Amherst, Massachusetts

Assistant Director of Career Operations - CICS (Hybrid)

Apply now ( Job no: 521668

Work type: Staff Full Time

Location: UMass Amherst

Department:Computer Science


Categories: Career Services, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

About CICS

Celebrating almost 60 years of pioneering contributions to computing, the Manning College of Information and Computer Sciences (CICS) at UMass Amherst is home to graduate and undergraduate programs that are ranked among the top twenty-five in the nation by U.S. News & World Report and among the top twenty by CS Rankings. Following a decade of tremendous growth, CICS currently has 88 core faculty, including 20 ACM Fellows, 11 IEEE Fellows, and 36 NSF CAREER Award winners. CICS research encompasses all major technical specializations across the profession and serves as the focal point for interdisciplinary computing research at UMass Amherst, with affiliated research centers such as the Center for Intelligent Information Retrieval, the Center for Data Science, the Center for Smart and Connected Society, the Computational Social Science Institute, and the Cybersecurity Institute, as well as the new NIH-funded Massachusetts AI and Technology Center for Connected Care in Aging and Alzheimer’s Disease. 

The College currently enrolls approximately 300 doctoral students, 400 master’s students, and 2,000 undergraduate students in its computer science and informatics programs and continues to build on its history of innovative teaching with new programs in public interest technology and a growing online master’s program. The college’s new building, slated to open in the spring of 2025, is being designed to accommodate its growth and serve as a hub for community, collaboration, and research. The CICS community is united by a revolutionary vision for computing research, education, and outreach—Computing for the Common Good—and is committed to inspiring and educating students from all backgrounds and experiences, while conducting research that improves the lives of the people of the Commonwealth and the world. More information about the college can be found at

Job Summary

The Assistant Director of Career Operations supports CICS’s mission of helping students discover, explore, and pursue professional experiences, as part of an entrepreneurial, student-centric team. Along with the CICS Careers Director and other Assistant Directors, they collaborate with the CICS community (employers, UMass staff and faculty, and a growing network of alumni), to benefit 2,400+ CICS undergraduate and graduate students.

Essential Functions

  • Develops and implements strategic plans to improve team efficiency and effectiveness, and regularly communicates the status of office operations to key stakeholders.

  • Oversees project management and marketing campaigns for major CICS Careers events, initiatives, and programs.

  • Manages tools and technologies to resolve issues and identify opportunities to better prioritize and streamline the team’s workflow.

  • Analyzes career outcomes data year-round to update and enhance career education resources and track effectiveness of efforts to support CICS students, especially those from historically marginalized groups.

  • Collaborates with other members of CICS Careers to advance strategic employer, alumni, staff, and faculty relationships, triaging incoming requests from our career community.

  • Coaches students on career development topics during appointments, events, and class visits.

  • Co-manages the Curricular Practical Training (CPT) process in collaboration with the International Programs Office and other UMass Career Services staff, providing guidance and resources.

  • Collaborates with the Director and Assistant Directors to hire, onboard, train, and manage a team of student staff, providing ongoing guidance and resources as needed.

  • Manages the CICS Careers budget in collaboration with the Director. Tracks expenses year-round and makes recommendations for spending.

Other Functions

  • Performs related duties as assigned or required to meet group, College, and University goals and objectives.

  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.

  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.

  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.

  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

  • Understands responsibilities with respect to FERPA, Title IX, Clery Act and other compliance requirements.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's Degree in any field and at least 2 years of related or transferable professional experience (e.g., business administration, entrepreneurship, education). A Master's Degree in a related field may be substituted for the 2 years of required experience.

  • Independent initiative. Must have the ability to stay on task and work productively with minimal supervision or guidance.

  • Strong organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.

  • Strong interpersonal skills with the ability to interact effectively and create and maintain trusted relationships with a diverse population of staff, faculty, students, and off-campus constituents.

  • Strong written and verbal communication skills. Ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence.

  • Ability to exercise sound judgment and maintain confidentiality.

  • The ability to think through problems, organize and seek out data/information, identify key factors and underlying causes, and generate solutions.

  • Strong technology skills including professional-level competency with email, calendars, word processing, spreadsheets, and databases. The ability to quickly learn and use a variety of new technology and tools such as Handshake, Google Drive, Slack, and Trello.

  • Ability to periodically travel within the U.S. for conferences, employer site visits, and special events.

Additional Details

Occasional travel required.

Work Schedule

Required to work some nights and weekends.

This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Salary Level 26.

Exempt Hiring Ranges. (

Special Instructions to Applicants

Applicants must submit a resume and the names and contact information for three (3) professional references. References will not be contacted until after the final round of interviews, with your advance notice.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Dec 7 2023 Eastern Standard Time

Applications close: Mar 7 2024 Eastern Standard Time