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University of Massachusetts Amherst Assistant Dean of Students in Amherst, Massachusetts

Assistant Dean of Students

Apply now ( Job no: 520851

Work type: Staff Full Time

Location: UMass Amherst

Department:Dean of Students


Categories: Student Affairs & Services

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the general direction of the Senior Associate Dean of Students, the Assistant Dean of Students performs a variety of functions and responsibilities related to the delivery of student support services with primary responsibility for the day-to-day oversight of the Dean of Students intake process and case management services.

Essential Functions

  • Provides leadership and strategic direction for Dean of Students Office intake process and case management services.

  • Directly supervises three case managers and 1-2 graduate students.

  • Directs the implementation and evaluation of policies, procedures, and prevention efforts related to case management services.

  • Implements policies and processes for effective triage of referrals, follow up with students, and family/emergency contact notification in case of emergencies. Provide on-call, after hours coverage and response, including during University break periods and holidays.

  • Serve as a member of the Care Team and is responsible for the creation and maintenance of Care Team records. Conducts follow up with student, families and campus entities, and coordinates the implementation of recommended interventions.

  • Works on special projects that may include policy review and development, running reports and analyzing data, and developing and implementing programs and initiatives to educate the campus community about the Dean of Students Office programs and services.

  • Maintains effective partnerships with key departments including, but not limited to, Residential Life, Center for Counseling and Psychological Health, Student Success, UMass Amherst Police Department, Financial Aid Services, Bursars Office, Equal Opportunity and Access Office, and Equity, and Inclusion.

  • Stays abreast of legislation, legal precedent, and best practices as they relate to student services and student crisis response and takes steps to ensure policy and procedures are updated accordingly.

  • Uses data and best practice to develop and implement programs and services for the campus community and provides support, consultation, and training for faculty, staff, and students.

  • Supports the Dean of Students Collaborative Leadership team in the development and implementation of programs, policies, and procedures. Represents the Dean of Students Office, and Dean of Students Collaborative on University committees.

  • Conducts programs and trainings and may assist in transporting materials and supplies.

Other Functions

  • Performs related duties as assigned or required.Understands responsibilities with respect to Title IX, Clery and other compliance requirements.

  • Demonstrates capacity, skill, and willingness to engage students and contribute to student success.

  • Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.

  • Contributes toward creating a positive and respectful workplace.Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s Degree in a related field including but not limited to higher education, student affairs, public policy counseling education.

  • Five (5) years’ experience proving services to students at a residential college or university which includes significant and direct experience in supporting students navigating crises situation and/or basic need concerns.

  • Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.

  • Experience using a web-based software platform to initiate, track, and record work.

  • Demonstrated computer skills including Microsoft Suite and web-based applications.

  • Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.

  • Demonstrated experience creating and delivering trainings, workshops, and presentations.

  • Excellent communication (oral and written) and presentation skills.

Physical Demands/Working Conditions

  • Typical office environment.

  • Ability to lift up to 30 pounds of office or training materials, without restrictions.

Work Schedule

  • Typical work schedule: Monday-Friday 8:30am-5:00pm.

  • Required to work some nights and weekends, including on call coverage.

Salary Information

Level 29

PSU Hiring Ranges (

Special Instructions to Applicants

Along with the completed application, please upload a cover letter, resume, and contact information of three (3) professional references. Posting will remain open until position is filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 25 2023 Eastern Daylight Time

Applications close: