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Holiday Retirement Assistant General Manager - AGM in Agawam, Massachusetts

Assistant General Manager - AGM

Agawam,MA

Hourly. 40 hrs per week.

$21.50-$23.50 per hour

We are currently seeking an Assistant General Manager to support the General Manager in the day to day operations of a senior living community.

Assistant General Manager Responsibilities:

As Assistant General Manager, you are responsible for ensuring a well-maintained facility with excellent service to our residents. You will:

  • Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities.

  • Hire, coach, develop, and discipline employees within areas of responsibility.

  • Provide back up to the community Sales Leader. Inspect the facility to ensure all tour paths and units are ready. Meet with and lease apartments to potential residents.

  • Provide tours, negotiate/sign leases, and make sales calls.

  • Responsible for resident relations to include new resident onboarding, manage the dining room experience and resident experience.

  • Associate training. Ensure all employees receive their job, safety, and assigned training programs.

  • Provide quality and compliance leadership. Will be responsible for inspecting the building, doing quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and enrichment programs are being followed.

  • Manage vendor contracts, department budgets, labor hours, associate schedules, and associate meetings.

  • Assists the General Manager with all aspects of operations.

  • Assumes community responsibility in the absence of the General Manager.

    Qualifications:

    Minimum of four years’ previous management experience including, operational and financial experience in managing employees, recruiting, customer service, budgeting, purchasing, payroll, and accounts payable/receivable.

  • Demonstrated ability to work in a team setting and to provide strong customer service.

  • Strong supervision, coaching, and leadership skills to lead teams.

  • Experience serving senior citizens preferred.

  • Strong experience in computer use. Proficiency with Microsoft Word, Excel, and Outlook.

  • High School Diploma, Two-year Associate Degree preferred.

  • Previous sales experience preferred.

    Supervision:

    Direct reports may include Transportation, Office/Enrichment, Housekeeping, Dining Service and Maintenance.

    Benefits:

    At Holiday, we are always looking for talented individuals to join our dynamic organization and we offer a comprehensive and competitive benefit package. Holiday associates can also expect continuous learning and career growth opportunities, open and direct communication, and a fulfilling work environment. We will provide you with a wide variety of benefits, including:

  • Meals Provided During Work Hours – Chef prepared meals

  • Full Health Benefits – Including medical, dental and vision

  • 401(k) – A plan to enhance your long-term financial well being

  • Paid Vacation and Travel Program – Stay at any of our 250+ communities

  • A Competitive Compensation Package – That includes an attractive salary and bonuses

    Competency:

Job Ref: Non-Exempt

Please Send resume to:

5676-gm@holidaytouch.com

Job Ref: 133799

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