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East Boston Neighborhood Health Center Coordinator Patient Access - Lead in 1601 Washington Street, Massachusetts

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Current Employees of EBNHC - Please use the internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .

Time Type:

Full time

Department:

Registration

All Locations:

1601 Washington Street

Description:

A Coordinator Patient Access - Lead is a critical position within Patient Access that provides performance coaching and training of new staff; as well as oversees the department’s daily workflows in the absence of the department Manager.

The Coordinator Patient Access supports the Manager by ensuring Registration management, efficient performance and completion of daily administrative tasks when the Manager is not physically present in the department. This position also supports in overseeing the day-to-day workflows of the staff by making adjustments to staff assignments, scheduling, etc. as needed. In addition, s(he) makes recommendations for improvements within the department as well as handles patient complaints. This step on the Patient Access career ladder is generally achieved through internal promotion. Professional staff in this position demonstrates strong leadership, superior customer service, written and verbal communication, judgment and problem-solving skills. The Team Leader is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.

DUTIES:

  • Acts as a mentor to new and existing registration staff.

  • Works with manager to orient and train new staff to department policies, procedures and work flow.

  • Demonstrates excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators, and Insurance Coordinators.

  • Coordinates the day-to-day workflow for assigned clinical areas. This includes the registration of patients to ensure efficient patient flow, in addition to oversight of daily phone calls.

  • Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas. This includes front desk registration staff and back office all center staff.

  • Displays superior customer service skills. Assists patients to resolve complaints or concerns. Reports all incidents to manager.

  • Maintains patient confidentiality at all times.

  • Maintain cash handling in accordance with department and health center policies and procedures.

  • Demonstrates initiative, reliability, flexibility, and organizational skills.

  • Demonstrates substantial knowledge of all the registration departments to ensure proper information is forwarded to staff as needed.

  • Demonstrates excellent communication skills. Promotes clear and concise communication between staff in order to achieve a healthy and effective atmosphere within the department.

EDUCATION:

  • High School graduate or equivalent

EXPERIENCE:

  • Minimum of 3 to 5 years experience in a medical office setting

  • Knowledge of managed care, the various insurance plans, registration practices and protocols

  • Fluency in Spanish strongly preferred

  • Understanding of and experience with EBNHC systems, Epic software, processes, policies and procedures a plus

SKILLS/ABILITIES:

  • Strong initiative and leadership skills

  • Exceptional customer service and problem solving skills

  • Excellent communication and interpersonal skills

  • Strong organizational and time management skills

  • Strong computer skills

  • Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously

BENEFITS:

  • Medical, dental, and vision coverage.

  • Life and disability insurance.

  • 401(k) retirement plan.

  • Tuition reimbursement.

  • Flexible spending and transportation accounts.

  • Paid holidays, vacations, sick, and personal time.

  • Generous staff development benefit.

  • Excellent malpractice coverage.

  • Pet insurance.

  • And much more.

EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.

Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.

  • Medical & Dental Coverage

  • Life and Disability Insurance

  • Privileges at Boston Medical Center for Providers

  • 401(K) Retirement Plan

  • Educational Assistance

  • Flexible Spending & Transportation Accounts

  • Paid Holidays, Vacations, Sick and Personal Time

  • A Generous Staff Development Benefit

  • Excellent Malpractice Coverage

  • A Designated Medical Staff Office for Physician Support

  • Free Parking

  • And Much More…

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