Massachusetts Jobs

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

When you join us at Thermo Fisher Scientific, you’ll be part of a hard-working, motivated team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and chances to define significant contributions to the world.

As part of the Thermo Asset Management Services (AMS) division, you'll work with an onsite team dedicated to one single customer. You will work directly with them to help them achieve their goal of changing patient's lives.

How will you make an impact?

Drive excellence in key customer account asset management program in laboratory setting by facilitating and improving the service delivery flow process and providing outstanding customer service.

Location : Andover, MA

Hours : Mon-Fri 8am-4pm

What will you do?

• Escort lab instrument service vendors to work sites and provide locally required trainings to such service vendors.

• Work with external vendors to provide maintenance planning and scheduling.

• Provide follow up on work orders and ensure field service reports are retrieved and uploaded in a timely manner.

• Assist with handling lab asset service contracts

• Quote processing support.

• Thermo Fisher Resource Center and Cloud 4 Service support- adding, removing, updating assets, reviewing entitlements, etc.

• Purchase order support.

• Perform lab asset inventory reconciliation activities in the computerized maintenance management system.

• Provide compliance and quality system management support to help ensure the LIS group is audit ready every day.

• Maintain a continuous improvement approach and identify process improvement opportunities.

• Maintain intermediate to high digital literacy vital to access CMMS work order system, update equipment history and access material inventory management system.

• Communicate clearly, understand and acknowledge verbal instructions, and be able to read and interpret work from drawings, written work orders, sketches, blueprints, and technical manuals.

• Understand customer requirements and coordinate work with other teams for various support requirements.

• Maintain professional and customer focused relationships with team members, internal and external customers and service providers, and building occupants

• Align with all company policies and procedures and enforce company standards.

• Manage multiple vendor and onsite relationships effectively to meet and exceed site critical metrics

• Play an important role in ensuring the efficient and effective maintenance and reliability of equipment, machinery, and critical assets

• This position requires strong coordination and teamwork skills, as the individual will work closely with vendors, engineering, operations, and production planning teams to coordinate the completion of all preventive maintenance (PM) activities and calibrations for their assigned area.

• Ensure adequate record-keeping for each completed PM or calibration, ensuring compliance with regulatory requirements.

• Ensure equipment availability for maintenance activities, as well as pre and post-maintenance activities.

• Work toward continuous improvement mentality and identify LIS process improvements.

• Perform other job-related duties and special projects as requested.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

• High school diploma required

• Degree in a life science field preferred

Experience

2+ years relevant experience, preferred

Knowledge, Skills, Abilities

• Required to read, write, and speak Englis

• Must maintain Thermo Fisher Scientific’s Four-I Values

• Must possess a strong desire to serve the customer and the interpersonal skills to take care of various levels of personnel at the customer site.

• Must deliver excellent customer service to include maintaining a professional appearance at all times.

• Must possess the organizational skills to multi-task and meet expectations as needed.

• Must be proficient with a computer and the Microsoft Office suite of software.

Working Conditions:

• May work in and around laboratory environments

• May pass through areas where chemical based allergens may be in use

• Will be required to work 40 hours per week, Monday through Friday, at a customer location.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.